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After last week’s payments debacle, Australian banking major NAB’s reputation continues to take a battering with both customers and regulators after the lenders technology platform once again appears to be suffering from problems.

The lender blamed last week’s problems on the execution of a corrupt file and now says its most recent issues which have affected overnight transaction processing are an unrelated “temporary interruption” to part of its electronic payments platform.

Once again NAB customers are experiencing problems with the lenders ATM network, its internet banking facility and EFTPOS.

NAB customers in Melbourne have reported that NAB ATM’s were not dispensing cash, that account transfers did not accurately depict remaining balances, and that long queues had sprung up at certain NAB branches in Melbourne.

One rival lender says that its customers had been unable to obtain cash from NAB ATM’s using their cards, whilst NAB customers had also not been able to receive cash from ATM networks of other banks.

Bankers say whilst the current situation is not as serious as the lenders previous technology issue, it is still problematic.

Retailers have been complaining that they have been forced to manually record customers credit card details following the crashing of their NAB terminal.

On Wednesday afternoon, an NAB spokeswoman confirmed the lender was once again experiencing difficulties, and said the issue occurred at 3 PM, after which normal services had resumed after an hour.

“NAB can confirm that this issue was not related to the recent payment processing delays the bank has experienced,” she said.

Despite its claim that its most recent problem was unrelated to its previous one, NAB has so far not explained what caused the disruption.

Regulators from the central bank and the Australian Prudential Regulation Authority were unavailable for comment. Regulations stipulate that lenders are both obliged to inform APRA within 24 hours of a major outage and to have continuity plans in response to potential disruptions and recover business critical business functions.

Both APRA and the RBA are believed to be examining recent events involving NAB, whilst NAB has contracted professional services firm KPMG to investigate last week’s problems.

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